Frequently Asked Questions

Zoom Questions

  • Q. My camera isn’t working. Can I still attend CE courses?

    A: No. For CE courses you must be onscreen and engaged. This is mandated by MetroTex to comply with TREC policies for live-stream courses. (For NON-CE courses, being off camera is allowable, but we encourage on-camera attendance for a more robust learning experience.)

  • Q. When will I get the Zoom link for my course?

    A: Your Zoom session will launch from within your course player, the lesson modules of the course you access from your MyMetroTex Campus Student Dashboard. If this is your first Zoom session, your computer may want to install Zoom, you’ll need to allow it to do that. If you have joined a Zoom session from your computer before, merely continue through your lesson modules until the Launch Your Zoom Session module appears. Zoom will need some information from you for security purposes, then you will be able to join the class in progress.

  • Q: Why didn’t Zoom launch automatically when I completed the registration?

    A: Joining the Zoom meeting will only be available once the class monitor has started the meeting. If you are still having issues, you may have some browser security settings set to high with no exceptions for launching applications. It’s probably easier to access your MyMetroTex Campus (via your member dashboard) from a different browser.

    • On Mac, try Chrome rather than Safari, or Firefox.
    • On Windows, try Edge or Chrome.
    • On Android tablets, use Firefox.
    • For iPads, use Safari.
    • You can also change your browser security settings to allow Zoom to launch, or have your IT department update the restrictions.
    • As a last resort, contact our support at 214-637-6660.

Policy Questions

  • Q: Can I be off camera for a non-CE course?

    A: We encourage on-camera attendance for a more robust learning experience however, if necessary, you can remain off camera for non-CE courses. Please make sure to communicate with your webinar host so they are aware you’re off camera but still actively participating in the class.

  • Q: I have to run an errand or attend a showing. Can I stay in this CE class?

    A: No. Virtual classes must be treated the same as in person ones. If you could not do it in person in our building, you will not be allowed to do it during a virtual class. You must be on camera and not driving, out walking, conversing or lying in bed, etc. We recommend you present yourself in class like you would to a client: attentive and engaged.

  • Q: I’m not feeling well and would like to lie down. Can I attend the CE course off camera?

    A: No. For CE courses you must be onscreen and engaged. This is mandated by MetroTex to comply with TREC policies for live-stream courses. (For NON-CE courses, being off camera is allowable, but we encourage on-camera attendance for a more robust learning experience.)

  • Q: I took a class yesterday and it had a really great handout. Can I get that emailed to me?

    A: We keep most classes available to you for 10 days. You can go back to the course on your campus Student Dashboard and get what you need; it’s right where you left it!

Miscellaneous Questions

  • Q: I have a question for the Association. Should I post it in our class chat or call the Association?

    A: We’re always happy to hear from you! Our main phone number is 214-637-6660. You can email the member services team directly at [email protected].

  • Q: How do I get my New Member Orientation Certificate of Completion?

    A: Your New Member Orientation certificates will be available in your MyMetroTex campus course, once you complete the lesson modules to 100%. You can return to the My Account page to retrieve your certificate at any time. It will remain available in the “Certificates” section of My Account.

  • Q: How do I get my Certificate of Completion for the CE course I have taken?

    A: If the completed course provides a certificate, there are instructions that guide you on how to get it. You can find your class completion certificate by logging into the member portal through your Profile icon. Once you are in your Profile, select the My Education tab to find your class certificate. Note: Please allow 24-48 hours for verification and processing.

  • Q: Hey, how can I correct my time zone?

    A: Your calendar will always display classes in your local time zone. However, maybe the time looks wrong to you. Check your device's settings for automatically displaying your local time zone. Here's some support articles that detail time zone settings:

  • Q: How can I add MyMetroTex Campus announcement and reminder email addresses to my address book, or prevent emails from going to spam?

    A: Read this article on adding campus communications to your address book or server: instructions in this article.